A Preface

Your Insurance Company Hates You

 

For some of you, this is a bold and spiteful statement which you refuse to believe.  That’s OK.  I know where your loyalties lie.  This book is not for you.

For some of you this will come as no surprise.  You know this.  Your experience mirrors this.

You work in the claims ecosystem as a contractor, service provider or one of the gazillion “consulting” firms that service it.  This book is not for you either, not really.

This book is for the ones pay for all of it: the insured public.

Without people willingly and loyally paying their premiums month after month, for their entire lives, the system we all work in would not exist.  So, thank you to everyone who buys insurance.  Without you, I’d probably be digging a ditch somewhere to make a living.

As it stands, I make my living being an insurance consumer and contractor advocate.  My job and mission is to create an environment of transparency and equity in the handling of property damage claims.

You can argue with my approach and express your dislike of me personally.  I can take it.

What you cannot argue with are the facts.  Those are what await on in the following pages.